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Program Manager

Atlanta, GA

Job Snapshot

Location:Atlanta, GA
Category:
Employee Type:
Duration:
Pay Rate:N/A

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Contact

Date Posted:8/28/2017
Job ID:124
Contact:Volt
Phone:2527148240
Fax:

Description

 

Program Manager
The Program Manager is responsible for the overall management and success of one or more specialized programs and named accounts to ensure achievement of all contractual obligations and performance in meeting and exceeding goals and objectives. This individual is responsible for the execution of these programs.
Essential Responsibilities
Operational Efforts
  • Act as the main point of liaison between the client, Volt delivery teams and Volt management on all program related issues
  • Develop strategic plans and implementation of program enhancements in conjunction with the Implementation Team
  • Meet with client managers on a regular basis to monitor quality, assess upcoming needs, current service levels, new or changing issues in the department, staffing opportunities or other matters
  • Market the program to the client, and 1st and 2nd tier suppliers as appropriate
  • Develop and assist, as required, in problem solving strategies for client issues, including contract negotiations and amendments
  • Attend staff/supplier/client meetings and/or conference calls as and when requested
  • Work with Volt's corporate departments to resolve invoice queries or issues as quickly and efficiently as possible upon final explanation
  • Develop and present quarterly business reviews with client's management and sponsors
  • Meet with hiring managers to qualify requisitions, market candidates, schedule interviews, obtain feedback and fill orders
  • Prepare reports based on specific program goals, measurements or SLA's as necessary
  • Maintain relationships with both hiring managers and higher level key stakeholders

Leadership Efforts
  • Manage the day to day activities of the operational team to ensure the delivery of a successful program
  • Monitor the overall performance of the program and develop continuous improvement recommendations and plans with functional/hiring managers
  • Assist management with the training of staff on MSP web based systems or program policies and procedures
  • Work with corporate departments to actively manage and reduce DSO
  • Manage weekly objectives with direct reports and lead direction of action steps for future activity
  • Provide clear leadership and motivation to the team, ensuring they are aware of the company vision, the business goals and their individual objectives
  • Provide general management, coaching, counseling and training of direct reports
  • Set objectives for team members in respect of their bonus opportunity for direct reports
  • Review training requirements, develop and agree training action plans with individual staff members and ensure their implementation in conjunction with management
  • Conduct probationary reviews and annual appraisals
  • Maintain budgeted headcount within the team, minimizing staff turnover and effectively managing the recruitment process when necessary by liaison with senior management and conducting interviews as necessary
  • Handle all Human Resource functions such as compensation, fair employment practices, performance reviews, disciplinary actions and hiring and terminations of Volt in house employees as necessary

Qualifications & Required Skills
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Qualifications
  • 2-3 years' management or supervision experience required
  • 3 years' experience in a customer service environment
  • Associate's Degree or Bachelor's Degree preferred; an equivalent combination of education and experience may be considered

Required Skills
  • Strong customer service skills; ability to work with various personalities and styles of individuals
  • Ability to develop open and positive customer relations
  • Demonstrated problem solving, conflict resolution, and decision-making skills
  • Ability to successfully communicate verbally and in writing
  • Ability to successfully communicate in-person and by telephone with internal staff, external customers and field employees
  • Ability to travel to customer/vendor site, providing own method of transportation
  • Ability to work within a flexible work environment and non-traditional work schedules, as necessary
  • Excellent organizational skills and detailed oriented
  • Experience in managing multiple projects/deadlines
  • Computer and office equipment proficiency
  • Working knowledge of applicable software's utilized at the customer location
  • Knowledge of federal and provincial employment law

Volt Consulting Group is an equal opportunity employer