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CSR Lead

Jeffersonville, IN

Job Snapshot

Location:Jeffersonville, IN
Category:Administrative/Secretarial
Employee Type:Contingent
Duration:24 weeks
Pay Rate:N/A

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Contact

Date Posted:11/14/2017
Job ID:48154
Contact:Volt
Phone:812.201.2117
Fax:

Description

 

Customer Service Representative Lead

Major Tasks, Responsibilities, and Key Accountabilities

  • Oversee daily department goals
  • Assist in resolving any escalated issues from the customer
  • Manage all reports submitted to customer to ensure they are delivered timely and accurately
  • Work with Production Leads and Supervisors to assist in solving any problems/issues
  • Assists customers on all issues, acts as a liaison between the customer and Pegatron, answers questions, offers solutions, and researches issues in a timely manner.
  • Generation and retention of all required reports
  • Communicates with the customer verbally and in writing with a professional and helpful approach.
  • Collaborates with operations manager/supervisor/associates when needed.
  • Shipping and Receiving duties as needed
  • Additional duties as assigned

Requirements

  • At least 2 years of experience in a Customer Service Lead role or equivalent experience
  • Ability to manage multiple priorities at one time
  • Strong communication skills for working with customers and all members of the CS Team
  • Ability to determine efficient department processes and make any improvements/changes as needed.
  • Completion of High School Diploma and/or equivalent is required.
  • Advanced skills using Microsoft Word, Excel, and Outlook is required.  This position will work with updating and implementing spreadsheets in Excel so an advanced skill level is a MUST. 
  • Experience working in a manufacturing/warehouse environment preferred.