Client Broker Representative
Rancho Cordova, CA
|Location:||Rancho Cordova, CA|
|Pay Rate:||$0.00 - $14.90 /Hour|
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Sales Support Representative
Under general direction, maintain companies legendary service to clients and brokers by completing service requests, resolving questions/issues and installing new clients within time frame expectations.
Research, resolve, document and respond to communications from clients and brokers and provides operational support to sales.
Gathers, analyzes, interprets and communicates group requirements and needs to other departments to ensure accurate information is available to support client’s plan design and to ensure client expectations are met. Implements all clients in systems.
Maintain and organize client correspondence to ensure consistent, accurate and professional responses.
Interfaces with departments, clients, brokers, account executives and client managers to identify creative alternatives that will address and resolve client issues and problems. Recommends solutions.
Support the Client Portal/Resource Center by providing information and responding to questions. Support future Broker Portal.
Generate proposals for new and renewing standard pooled clients.
Complete standard pooled renewal documentation process.
Identify sales opportunities and forward leads to appropriate sales staff.
Generate and distribute client documentation.
Act as first line of backup support in extended absence of sales members.
Represent the department on corporate and divisional projects as needed. Communicate impacts and work with management to develop solutions.
Assist in training and serve as a resource to new client broker representatives.
Type 35 wpm or more
Volt is an Equal Opportunity Employer