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Desktop Support

Santa Monica, CA

Job Snapshot

Location:Santa Monica, CA
Category:Computer Industry
Employee Type:Contingent
Duration:48 weeks
Pay Rate:$15.00 - $20.00 /Hour

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Contact

Date Posted:12/30/2017
Job ID:60898
Contact:Volt
Phone:714/283-7369
Fax:

Description

 

Sr. PC | Mac O365 Refresh - Desktop Technician Tier II or III (Gaming Mobile Devices) | Big Brand Gaming | Santa Monica, CA (3-6 month contract-to-perm)

***Windows Mac OS X Sr. Desktop Support Tier II Tier III Gaming Office365 O365 Active Directory Exchange Server Jr. Administration DNS DHCP iOS Android Mobile Device Support BigFix Asset Management VPN Remote Deskside Executive Super User Technical Support Patch Management Aspera Ticketing AV Teleconference Video Conferencing set up***

SUMMARY

  • We are seeking 2 Sr. Desktop Support Technician is responsible for support of desktop infrastructure specializing in PC/Mac workstations, laptops and mobile devices (iOS & Android) at our Western Regional AAA gaming Headquarters in Santa Monica, CA.
  • The Sr. Desktop Support Technicians will collaborate with our Systems infrastructure team and manage incoming tickets and support calls.  This includes new desktop & laptop deployments, mobile devices, and break-fix support for end users located in North America.

***Windows Mac OS X Sr. Desktop Support Tier II Tier III Gaming Office365 O365 Active Directory Exchange Server Jr. Administration DNS DHCP iOS Android Mobile Device Support BigFix Asset Management VPN Remote Deskside Executive Super User Technical Support Patch Management Aspera Ticketing AV Teleconference Video Conferencing set up***

ROLE

  • Responsible for working and tracking cases from beginning through resolution
  • Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
  • Perform software and hardware configuration across diverse platforms
  • Setup and support mobile devices including both Android and iPhone
  • Assist with office/cubicle moves (IT equipment)
  • Support on-site and remote users
  • Adheres to Global IT change control policies, standards, and architecture

    ***Windows Mac OS X Sr. Desktop Support Tier II Tier III Gaming Office365 O365 Active Directory Exchange Server Jr. Administration DNS DHCP iOS Android Mobile Device Support BigFix Asset Management VPN Remote Deskside Executive Super User Technical Support Patch Management Aspera Ticketing AV Teleconference Video Conferencing set up***

    REQUIRMENTS

  • 5+ years IT experience in a support, and/or project based environment, previous experience as a Desktop Technician required
  • 2+ years of experience in support & troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android OS
  • Minimum 1-year experience with Active Directory, Microsoft Exchange, O365
  • 2+ years of experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication)
  • Perform archive restores, manage user and computer accounts in Active Directory, patch management, manage VPN accounts, Aspera requests, respond to security alerts/resolutions, password resets, IBM BigFix Asset Management, and all other duties as assigned
  • Respond to AV/Conference room setup and meeting requests
  • Work with all types of people and ability to communicate with a broad spectrum of individuals
  • Ability to work multiple incidents and effectively manage resolution of tickets
  • Innate understanding of urgency and the escalation of issues quickly when appropriate
  • Analytical skills to assist in the resolution of complex issues that may be time sensitive
  • Ability to assess resource requirements to support an implementation
  • Ability to plan, organize, schedule, and manage activities
  • Excellent oral/written communication and organization skills

    PREFERRED (but NOT required)

  • BSCS/MSCS degree
  • Apple or Windows Certifications:
  • Industry experience: Gaming (PC, Console, mobile/web), (VR) Virtual Reality, Interactive Entertainment, etc.

    ***Windows Mac OS X Sr. Desktop Support Tier II Tier III Gaming Office365 O365 Active Directory Exchange Server Jr. Administration DNS DHCP iOS Android Mobile Device Support BigFix Asset Management VPN Remote Deskside Executive Super User Technical Support Patch Management Aspera Ticketing AV Teleconference Video Conferencing set up***

    ADDITIONAL INFORMATION

  • 3 step interview process: phone, panel onsite, decision
  • Working hours 8am-5pm or 9am-6pm

VOLT Workforce Solutions is an Equal Opportunity Employer