Administrative Assistant in San Jose, CA at Volt

Date Posted: 2/13/2020

Job Snapshot

Job Description

Volt has an immediate opening for an Administrative Assistant in San Jose, working at a premier residential apartment.

The Administrative Assistant will serve as the first point of contact for all resident interactions on site. Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Job Duties:
-Promotes positive, proactive customer interactions to make the Client experience of
the highest quality.
-Solves simple to complex resident relations issues in a timely manner.
-Assists residents with the move-in and move-out process, as needed.
-Performs resident retention calls according to guidelines currently in place.
-Ensures that all relevant information regarding resident concerns and requests are accurately recorded
-Provides input regarding how to continually improve and provide more efficient resident relations.
-Facilitates the resident retention process which includes renewal paperwork.
-Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
-Process resident applications, lease documents and related paperwork, as needed.
-Performs community inspections to ensure aesthetics are maintained to company expectations.
-Participates in performance leasing consultant responsibilities, as needed (leasing, tours, etc.)
-Variances in responsibilities may exist by community type.

Minimum Qualifications / Other Expectations:
-High School Diploma or equivalent work experience
-One year experience in customer service environment preferred
-Superior customer service skills and a desire to help people
-Ability to handle basic accounting principles and concepts
-Excellent written and oral communication and interpersonal skills
-Available to work schedule of Tuesday - Sunday 9am to 6pm
-Regular, consistent and timely attendance required

Volt is an Equal Opportunity Employer and participates in E-Verify