Administrator in Westminster, CO at Volt

Date Posted: 9/14/2019

Job Snapshot

  • Employee Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $20.0 - $22.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a talented and experienced Administrative Professional in Denver! Further your experience with an exciting company!

The duties of these positions include but are not limited to:

  • Ensure customer technical and non-technical support inquiries are processed on a timely basis, meeting or exceeding our service level agreements
  • Manage escalations expeditiously and with diplomacy
  • Fully understand and implement new processes in regards to CRM and ERP tools
  • Ensure all service work orders are processed properly, refunds are issued and/or replacement orders are shipped and delivered on time to meet the customer's expectations
    Prepare calendars, reports, invoices, summaries, financial statements, travel itineraries, and other documents.
  • Create, read, analyze, file, retrieve and organize organizational documents, invoices and orders.
  • Develop operational metrics and service level metrics to measure process efficiencies, team performance and productivity; implement changes per targeted areas
  • Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved
  • Ensure timely response to client request for service and question
  • Inspect work orders for completeness and timely close out
  • Maintain data quality in service data management tools
  • Follow-up with clients to validate customer satisfaction
  • Follow-up with clients regarding all open service issues
  • Develop and maintain effective communication with customers
  • Develop and maintain effective communication channels with field technicians
  • Communicate effectively between other groups within the company

Requirements of the position:

  • Two Year Associates or Four-year degree or equivalent related work experience
  • Exceptional written and verbal communication skills. This position requires clear and concise communication to effectively drive team and execute customer requests
  • Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments and the ability to prioritize tasks effectively and efficiently
  • Detailed and accurate data entry
  • Excellent customer service skills
  • Advanced ability to use Microsoft Office programs including but not limited to, Word, Excel and PowerPoint.

Volt is an equal opportunity employer.