Analyst to Parts and Service Department in Santa Ana, CA at Volt

Date Posted: 4/30/2021

Job Snapshot

Job Description

Volt has partnered with  leading automotive manufacturer in Fountain Valley to help identify a Data Analyst for their Parts and Service department.

In this you will provide support for the Consumer Affairs and Parts department by developing reports, monitoring and tracking forecast, demand, and supply of critical parts. Assists the Consumer Affairs department with Recalls and Service campaigns by performing analysis, completing correspondence, and researching concerns as assigned.

Key Responsibilities


• Assists management with the developing, creating and updating reporting of recalls and service campaigns.
• Run reports in various systems to extract the necessary information and prepare daily, weekly, monthly and ad-hoc reports that detail forecast, demand, and backorder status of critical supply parts.
• Communicates with customers, regions, dealerships, legal staff and consumer affairs staff as necessary in regards to service campaigns.
• Assists management with coordinating and following up with internal business groups and external affiliate groups on parts supply and parts orders.
• Research and analyze issues on parts supply, dealers orders, and other information related to recalls and service campaigns, and follow up with appropriate business units as appropriate to resolve issues.
• Participates in weekly meetings as necessary related to recalls and service campaigns to help coordinate parts related activities between various departments and demonstrates the ability to communicate decisions that benefit the overall corporate goals of customer satisfaction.
• Supports the maintenance of certain modules of the Parts Dealer Ordering system to help manage critical supply parts, monitor parts availability and minimize dealer backorders.
• Monitor daily supply of certain parts and dealer backorders, work with regional field personnel, parts suppliers to follow up on issues, and place dealer orders as necessary.
• Updates department publications, including but not limited to recall and service campaign content on dealer facing resources/websites.
• Documents department and program processes as necessary in order to create greater efficiency and ensures information is consistent, accurate and up-to-date at all times.
• Completes special projects as assigned by Supervisor and assists with other departmental related needs as requested by management.

Job Requirements

• Intermediate or advanced MS Excel, Access, and PowerPoint skills.
• Basic SQL skills preferred.
• Strong verbal and written communication skills with attention to detail.

Pay is up to $25/hr. Position is temp for 6 months, with strong possibility of being extended longer.  Position is full time, starting out remote but may require you to work onsite when the company returns back to the office.

To apply, submit resume today.