Area Service Technician in Spokane, WA at Volt

Date Posted: 9/12/2021

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    9/12/2021
  • Job ID:
    293681
  • Contact Name
    Volt Branch
  • Phone
    425-827-7596

Job Description

AREA SERVICE TECHNICIAN

PERMANENT OPPORTUNITY

Responsibilities:

• Provides service support to the Company as customers through maintaining customer site radiology department equipment by performing the maintenance, repair, and installation.

• Services vendor mobile, stationary radiographic, R&F, and DR equipment by providing diagnostic maintenance, repairs and installation. Perform independently in both routine and complex tasks.

• Completes all administrative duties in a timely, accurate, and professional manner. This includes but is not limited to service ticket completion and submission, time sheet completion and submission, expense reporting, site log reporting, parts inventory management, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance.

• Exercises budgetary responsibility and integrity regarding use of replacement parts and other matters that would have a financial impact on company and service profitability.

• Maintains adequate and proper tools and test equipment, site service documentation, and company vehicle maintenance.

• Assists other field engineers with workload and must also be available for call in and travel for training as required.

• Consistently work with end users to troubleshoot a problem and be able to identify solutions in a timely manner.

• Identifies system problems and utilizes all available resources to affect a timely resolution.

• Assists the field sales organization in identifying service sales opportunities, i.e., service agreements, contracts, new business opportunities.

• Shares knowledge with co-workers and participates in a team environment to achieve assigned objectives

• Maintains a strong standard of performance by ensuring a low percentage of repeat calls, executes timely completion/follow up, seeks additional assignments, follows manufactures recommended procedures, demonstrates reliability/consistency of work performed, and plans the work schedule

• Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers

• Complies with all customer and company policies, procedures and safety standards.

• Performs all duties in a professional and courteous manner, respects customer’s needs and patient privacy

• Provide mentoring to level 1 Engineers

Requirements

• High School diploma or GED required

• 6 months’ installation and service of DR detectors and Radiographic (x-ray) Medical Imaging Equipment
• Military/ Vocational training a plus

Preferences

• Canon, Konica, Delworks, or Fuji DR detectors
• Shimadzu radiology equipment-mobiles, x-ray, R & F
Skills and Abilities:
• Valid driver’s license and is insurable, Travel via car to customer sites
• Good mechanical aptitude and ability to perform basic electrical troubleshooting
• Ability to follow a schematic diagram
• Computer skills with knowledge of DICOM, Microsoft Windows applications and networking
• Good organization skills, applies high level of attention to detail and accuracy
• Ability and willingness to serve ON-CALL duty on a scheduled rotation
• Quality and customer service driven to consistently meet/exceed INTERNAL or

EXTERNAL Customer Expectations


• Team player who is willing to go above and beyond to help others
• Good time management skills, can work independently with minimal supervision
• Possible overnight travel and extended stay on short notice including evenings, weekends, and holidays
• Scopes, meters, and test equipment provided. Must have own hand tools
• physical Demands and Work Environment:
• Serve in an On Call rotation, after six months, which requires the engineer to be available 24 x 7 via phone or pager
• Willing to work beyond normal working hours to support emergency service.
• Ability to lift and carry various sub-assemblies
• On-call/standby/overtime may be assigned
• Ability to travel to other locations as required
• Ability to make repairs in very cramped and difficult to access areas
• Typically performs work in a hospital or imaging center
• May have exposure to x-ray radiation
• Must be able to climb and work on ladders
• Must be able to carry equipment up or down stairs
Compensation and Benefits:
• Compensation will commensurate with experience
• Benefits package available