Bilingual (Spanish and English) Retail Contact Center Specialist in Austin, TX at Volt

Date Posted: 8/14/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    8/14/2019
  • Job ID:
    183010
  • Pay Rate
    $16.0 - $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-362-5245

Job Description

Bilingual (Spanish and English) Retail Contact Center Specialists  (Sales and Chat Sales) Needed in Austin!

The Retail Contact Center Service Specialist will provide exceptional phone support in Spanish and English to customers who want to purchase our client's products. The Sales Representative will provide advice and insight regarding which products will best meet the client's needs and provide a smooth, friendly exerience to the customer.  You must be able to translate tech-speak, billing, shipping and eCommerce jargon into everyday terms, and be able to sell products as well. You will also need to leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded, and assessed.

Key Qualifications

  • Able to speak, read, and write fluently in both Spanish and English
  • 1+ years of proven experience in a customer service environment (call center not required)
  • Ideal candidate will have owned or have experience using Macs and/or iOS devices
  • Contact center, consumer retail, or service experience a plus
  • Professional verbal and written communication skills in both languages
  • Ability and willingness to work non-standard business hours
  • Complex problem-solving capacity (problem solving skills)
  • Technical aptitude (computer literate, able to quickly learn new applications) (can use multiple applications simultaneously)
  • Exceptional interpersonal skills required
  • Have the ability to multi-task during chats, utilizing multiple tools
  • Flexibility to work varied shifts on a 7-day schedule
  • Typing: Customer Service and Sales position: 35+ wpm; Chat position: accurately at 55+wpm

Education

  • Post secondary education preferred

Duties:

  • Provide up-to-date order status to the customer
  • Edit or change an existing customer order
  • Provide the customer with accurate policy and procedure information
  • Work with the customer and appropriate parties to resolve payment issues
  • Escalate issues through the proper channels
  • Review financial transaction processing (credit cards, loans & cash), billing inquiries, returns, exchanges, and tracking shipments
  • Assist customers with sales-related questions and product recommendations
  • All other pre- and post-sales activities and problem solving
  • Provide consultative solutions to customers based on their needs, following the Retail Contact Center Customer Engagement model;
  • Understand how to leverage multiple sources of information to stay current on product features and technology changes;
  • Understand how to appropriately set customers’ expectations after they have placed their order (e.g., “what happens next”) to ensure a favorable end-to-end purchase experience;
  • Enter new sales orders into the appropriate system(s) accurately
  • Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.

If this looks like the job for you then APPLY NOW and call 512-362-5245 to follow up on your application. We look forward to speaking with you!