Branch Manager in Richardson, TX at Volt

Date Posted: 9/29/2020

Job Snapshot

Job Description

The Branch Manager has the responsibility to grow revenue and profitability of the branch. This individual leads and directs the successful operations within a branch, making it a priority to recruit and develop staff members to exceed client and field talent expectations. In addition, the Branch Manager performs sales, business development and customer relationship management activities to existing and prospective clients. The Branch Manager is expected to build loyal relationships with of the branch portfolio of clients and top talent. It is also imperative for this individual to ensure the daily habit of collaborating with all Volt divisions to execute on the One Volt strategy.
Essential Responsibility:
Business Development Efforts

  • Develop business through a combination of methods that may include all or in part: research, lead generation, prospecting, networking and in-person appointments with new, reactivated and existing customers
  • Drive diversification of business by skill set, size of customer and service offering
  • Expand growth of existing clients through collaboration with cross brands
  • Personally direct the sales and delivery efforts of staff as well as make personal sales contributions such as lead generation, drive direct hire business, conversion, and RPO business

Operational Efforts

  • Provide effective leadership through motivation and staff development by mentoring, training and promoting staff
  • Contribute to branch operations by interviewing candidates and filling orders (recruiting)
  • Oversee day-to-day operation and function of internal staff in relation to business functions
  • Manage the activity and effectiveness of all direct reports through activity and results KPIs
  • Initiate daily communication with recruiting staff relative to customer service priorities and business opportunities

Leadership Efforts

  • Recruit, hire, train, supervise, and develop branch staff in an effort to create strong team members that contribute to the success and growth of the branch
  • Monitor customer satisfaction and satisfaction of field employees with our service
  • Monitor, supervise and participate in branch recruiting plan to continually bring in new candidates in order to meet current and future customer needs
  • Maintain responsibility for the branch's Profit & Loss (P&L); coordinate expenses and variable overhead items; prepare and work with an annual budget
  • Manage payroll, database, collection and accounts/payable functions effectively
  • Complete or oversee daily, weekly and monthly reporting, paperwork, and correspondence in a timely and accurate manner
  • Interface with Volt corporate departments on payroll, billing and aging functions; work with corporate departments to actively manage and reduce DSO
  • Handle general Human Resources functions such as compensation, wage and salary, fair employment practices and other regulations regarding employment including performance reviews, disciplinary actions and terminations of in-house employees

Qualifications & Required Skills

  • 4 years' experience in a client service environment
  • 4 years' sourcing or recruiting experience preferred
  • Bachelor's Degree in comparable field preferred; an equivalent combination of education and experience may be considered.
  • Effectively communicate in writing and verbally including by telephone and in-person with internal staff, external customers and field employees
  • A proven and profitable track record in management and/or sales management or customer service management in a related field or industry
  • Ability to guide, direct and motivate others
  • Critical thinking and ability to take initiative
  • Ability to make sound business decisions under pressure
  • Strong computer and internet