Business Systems Analyst V in Santa Ana, CA at Volt

Date Posted: 10/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Santa Ana, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt has an opening for a Business Systems Analyst to enhance the client experience by managing the service delivery performance of services to our clients and ensure that optimum performance is achieved for our client in Santa Ana, CA 


  • Ensure smooth service delivery in line with contractual commitments being the interface between customer and Tower SDM’s.
  • Support the organization in delivering Service, Strategy and Vision.
  • Collaborate with other Service Delivery Managers to develop processes, standards and procedures for the Managed Services team consistent with department strategy and vision.
  • Support the process owners and ensure process functionality and service delivery.
  • Maintain a sound knowledge and understanding of current methodologies, technologies, services and tools.
  • Mitigate the impact of service failures
  • Determine appropriateness of escalations
  • Prepare status and system health reports for Managed Service clients
  • Attend regular customer service meetings delivering service reports
  • Assisting with the oversight of all resources and support organizations


  • Bachelor degree required
  • PMP Certification
  • 5 years’ experience in project management
  • ITIL® V3 Foundation Level or higher certification
  • 9 years of relevant work experience required
  • 5 years of ITIL Service Delivery experience required
  • Minimum 3 year of Operations experience in a 24x7x365 environment
  • Demonstrates excellent interpersonal communications and complex problem solving, advanced written and verbal communications skills including the ability to develop presentations and present to senior management
  • Conceptual knowledge for all areas of IT Infrastructure components (server, storage, network, data, cloud, EUC, applications, security hardware and software interconnection and interfacing, such as routers, switches, firewalls and gateways)
  • Detailed working knowledge of a very broad range of IT systems


  • Analytical and problem solving skills
  • Exhibiting professionalism and diplomacy
  • Energetic, forward-thinking, and creative
  • Strong interpersonal, communication and presentation skills
  • Strong understanding of Cisco Unified Communications Architect, Engineering
  • Extensive experience of customer and supplier relationships
  • Experience in enterprise applications, solutions and data center infrastructures
  • Ability to develop and execute multiple priorities and approaches to meet objectives

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer