Call Center CSR in Austin, TX at Volt

Date Posted: 9/20/2021

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description


Skilled customer service representatives needed for a call center with a great software company in Austin Texas. Looking for people not afraid to manage high volume of calls daily!

**Up to $17/hr** **Direct Hire Position** **Benefits Package**

The Contact Center Representative (CSR) provides superior customer service through the phone and as reps grow with us, we will introduce them into new channels of communication.

Responsibilities and Duties

  • Provide excellent customer service for inbound customer service
  • Helping our customers with their needs and assisting them with features and benefits of our products and services.
  • Utilize current systems to assist customers to achieve their credit goals
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Performs related duties as assigned by supervisor

Attributes of Successful Candidate

  • Experience in a call center or financial services related industry
  • Positive attitude, strong work ethic, and team player attitude
  • Continually learns and grows.  Open to receiving feedback and giving feedback
  • Thinks outside of the box for solutions to help customers
  • Proactive and detail oriented
  • Exceptional customer-service skills with sound judgment and decision-making abilities
  • Exemplary communicator with customers and team-members
  • Have a passion for helping people to build their credit
  • Integrity, strong character, and maintain confidentiality
  • Asks for and appreciates open communication
  • Dependable and reliable

Preferred Knowledge and Experience

  • High school diploma or equivalent
  • Two years of experience as a Customer Service Representative in a call center
  • Demonstrate good problem-solving skills
  • Excellent interpersonal and communication skills
  • Good understanding of financial products and services
  • Good organizational skills
  • Above average skills and knowledge in Microsoft Excel, Microsoft Word, & Outlook

**Apply today!**

Volt is an equal opportunity employer.