Call Center Representative in Nashville, TN at Volt

Date Posted: 9/21/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Nashville, TN
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    9/21/2020
  • Job ID:
    237947
  • Contact Name
    Volt Branch
  • Phone
    615-882-9222

Job Description

Customer Service Representative – CSR – Call Center Representative

Description:

We are currently seeking experienced Customer Service Representatives – CSR – Call Center Representative in Nashville for a long-term temporary to hire opportunity.  Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.  If you meet the qualifications listed below – Apply Now!

Responsibilities for CSR's  include but are not limited to the following:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Candidates must meet the following requirements for consideration:

  • High School Diploma or GED
  • 1-2 years of call center experience preferred 

This is a temporary-to-hire opportunity.

Volt provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:
 

  • Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
  • 401(k) - Volt offers all temporary employees the ability to participate in a 401(k) savings program
  • Pay Options/Direct Deposit - Make it as easy as possible for you to get paid


Visit our website at Volt.com to be considered for this position or any other related opportunities with Volt.

Volt is an Equal Opportunity Employer