Call Center Representative in Pasadena, CA at Volt

Date Posted: 7/23/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Pasadena, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    7/23/2021
  • Job ID:
    272917
  • Pay Rate
    $20.0/Hour
  • Contact Name
    Volt Branch

Job Description

**STELLAR CALL CENTER SKILLS NEEDED IN PASADENA!**

Skilled customer service representatives needed for a call center with a great company in Pasadena. Looking for people not afraid to manage high volume of calls daily!

**Up to $20/hr** **Long Term Position** **Great Pasadena Location**

Responsibilities include:

  • Answer customer calls and address case resolutions in ticketing system
  • Respond to customer inquiries in a timely manner
  • Help customers complete registration and payment
  • Maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
  • Identify and escalate priority issues Track and route problems and requests Retain records of all conversations and document resolutions
  • Conduct customer inquiries to determine nature of problem
  • Collaborate with team members to identify and resolve technical issues
  • Follow defined processes and policies, such as compliance to escalation procedures and customer support processes
  • Help create and maintain training manuals or internal process documents

Skills


  • High Volume Call Center Experience! 40+ calls/day
  • Strong phone and verbal and listening communication skills
  • Ability to diagnose and resolve basic computer/technical issues
  • Knowledge of service call tracking applications
  • Knowledge and experience of customer service practices
  • Experience dealing with the public
  • Candidates selected must meet all pre-screening eligibility requirements

**Apply today!**

Volt is an equal opportunity employer.