Clinical Research Audiologist in West Menlo Park, CA at Volt

Date Posted: 3/4/2020

Job Snapshot

Job Description

Clinical and Research Audiologist- Menlo Park, CA

SUMMARY

Volt is looking for an Audiologist with great people skills and critical thinking abilities to join our in-house clinic and work in the development and dispensing of a revolutionary new hearing device. This unique and innovative position spans a diverse set of functions, at a start-up company with many opportunities for professional development. Responsibilities include interfacing with patients on-site at a private ENT and audiology clinic. The successful applicant will conduct typical clinical work as well as collaborate on cross-functional development projects, providing clinical and audiological feedback. Compensation is not tied to dispensing. In addition, the audiologist will be responsible for gathering data in the course of clinical activities to support in-house clinical studies. Leveraging their Audiology and expertise, this individual will also provide exceptional customer care via phone, email, and/or other digital channels – which is a function that could be remote or at-home rather than in-house. Opportunities for professional development are extensive, including participation in training activities, research protocol development, data analysis and presentation of research results at national and international conferences. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical and Research Audiologist (~70%) Responsibilities include the following 

  1. Work in internal clinic schedule rotation to interface with patients, including obtaining hearing/health history, audiology diagnostics, fitting the device, and counseling patients on how to best use the technology.
  2. Fit and program and make adjustments as needed.
  3. Interface and collaborate with physician to administer high level of patient care.
  4. Complete detailed clinical chart notes in a timely manner and provide documentation to organization for data tracking.
  5. Opportunity to participate as a team member on product development projects providing audiology feedback on product designs to members of the cross-functional teams including R&D, Marketing, Operations, Quality, and Regulatory.
  6. Support product development and marketing research studies by following protocols, collecting data, and preparing clinical data summaries and reports to provide to the company.
  7. Other clinical duties and projects, as needed.

Customer Service and Audiology Support (~30%) Responsibilities include the following (other duties may be assigned as necessary) For this portion there may be an option to work from home or to work remotely:

  1. Leveraging their Audiology and expertise, this individual will provide exceptional customer care via phone, email, and/or other digital channels.
  2. Act as the specialist point of contact for customers and field personnel and manages customer communications following actions taken.
  3. Utilizing systems, processes and procedures, this individual will provide high-level troubleshooting support to end user, customer site and field personnel.
  4. This individual will be managing support issues related to software and or connectivity issues.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Strong clinical skills including diagnostic audiometry and counseling/communication with individuals with hearing impairment.
  2. The ability to interact professionally at all times with end-users, physicians, site audiologists as well as collaborate and work with team members.
  3. Experience fitting hearing aids in adults.
  4. The drive to help individuals with hearing impairment and interest in making a difference with a unique, new technology.
  5. An enthusiasm for critical thinking and problem solving.
  6. Strong interpersonal skills, organizational skills and attention to detail.
  7. Self-motivated and ambitious with the ability to wear many hats in a dynamic environment.
  8. Computer literate a must, with proficiency in Word, Excel, Power Point.
  9. Solid analytical and presentation skills are a plus.

EDUCATION and/or EXPERIENCE

  • Masters or Doctoral degree in Audiology.
  • Current Audiology license
  • 2+ Years of experience dispensing and fitting Hearing Aids is a plus
  • Current California hearing aid dispensing license is a plus
  • Prior experience working with an ENT or Otologist is a plus

Volt is an Equal Opportunity Employer