Collection Specialist in Seattle, WA at Volt

Date Posted: 4/22/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Seattle, WA
  • Job Type:
  • Duration:
    32 weeks
  • Date Posted:
    4/22/2021
  • Job ID:
    269427
  • Contact Name
    Volt Branch
  • Phone
    425-827-7596

Job Description

*COLLECTION SPECIALIST*

The Job:

The Specialists' responsibility lies in contacting our clients' customers to schedule payment for past due balances, escalating customer issues to the appropriate team for resolution. Comes with high degree of daily contact with customers, account executives, and managers via email.

What you'll be doing:

  • Performs collection calls and emails on delinquent accounts utilizing Sales Force cases and activity tracking
  • Escalates queries to sales to resolve disputed items on the customer ledger to ensure prompt payment
  • Maintains accurate documentation of customer contact and collection activity, including customer responses, on each account within Sales Force cases
  • Responsible for bringing account and customer concerns to the Collections Manager for prompt resolution
  • Provides excellent customer service to internal and external customers
  • Other duties as assigned

Requirements:

  • 4+ years’ experience working with corporate collection portfolios
  • Sharp attention to detail and accuracy
  • The ability to work as a team player in a positive and professional team environment
  • Intermediate knowledge of Excel
  • Sales Force, Zuora and NetSuite experience a plus

Apply today!

Volt is an equal opportunity employer