Computer Oper II in Westminster, CO at Volt

Date Posted: 9/13/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    28 weeks
  • Date Posted:
    9/13/2019
  • Job ID:
    191895
  • Contact Name
    Volt Branch
  • Phone
    916/923-0454

Job Description

Volt has an opening for a Computer Operator to provide front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests with one of our major Client’s in Broomfield, CO.

Responsibilities:

  • Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
  • Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues
  • Support commercial and customer specific applications and software
  • Support operating system and internet browser issues
  • Support desktops, laptops, mobile devices, printers, scanners and other hardware
  • Support wired and wireless network connections
  • Support network infrastructure issues affecting end users
  • Assist with password resets and account unlocks
  • Assist with set up, installation, and configuration of hardware and software
  • Diagnose, isolate, and resolve issues with network connectivity
  • Create, edit, and update documentation, instructions, and knowledgebase articles

Qualifications

  • Must have a High school diploma or equivalent.
  • One year experience in technical Call Center environment
  • Must be a U.S. Citizen
  • Able to obtain a Public Trust clearance
  • Proven hardware/software troubleshooting experience
  • Proven experience providing effective and professional communication
  • Proven ability addressing technical issues via telephone, email, and chat
  • Demonstrated commitment to providing excellent customer service
  • Experience with common software and operating systems
  • Availability to work flexible hours in a 24x7x365 environment

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer