Customer Experience Associate in Tempe, AZ at Volt

Date Posted: 9/23/2021

Job Snapshot

  • Employee Type:
  • Location:
    Tempe, AZ
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Robot Operator

Volt Workforce Solutions in partnership with Starship Technologies is revolutionizing deliveries with autonomous robots. The robots are designed to deliver food, groceries and packages across college campuses and neighborhoods in minutes. The delivery robots have completed over 1 million autonomous deliveries to date, traveled 2.5 million miles, crossed over 17 million roads and met millions of people in cities around the world. The contribution to the society includes reducing congestion and pollution, zero emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people and enabling affordable delivery for local businesses. Every day delivery robots are completing thousands of autonomous deliveries across tens of cities and 5 countries around the world. Records are broken on an almost weekly basis. Now is a very exciting time to join as we grow rapidly around the world!

We are looking for dynamic, customer service oriented team members to join the operations. The position of Robot Operator requires to help out with the daily operations of an innovative food delivery service. The environment will be similar to a fast paced restaurant; however, you will be in a cutting edge technological environment as you will be working with our innovative robots. Robot Operators will support the robots throughout the shift, solve unexpected situations that might arise during the course of a delivery, and work effectively as a team to ensure exceptional results in the delivery service from merchants to customers.

In this role, you will get to:

  • Oversee the robots during their autonomous operations
  • Operate the robot in a safe and sensible manner in certain traffic situations
  • Log and report any issues to relevant teams
  • Transporting the robot to delivery areas and depositing them at the end of the shift (which may include some occasional lifting)
  • Observing robots remotely and being ready to assist in unexpected situations
  • Delivering assistance to the robots by traveling on bike or foot
  • Maintaining professional composure in social situations
  • Acting as a public ambassador and representative for Starship
  • Perform other duties and responsibilities as required or requested

We are looking for someone who is:

  • Excited to be part of something totally new and inspirational
  • Responsible, reliable and calm in all situations
  • Independent, ready to take initiative in unexpected situations
  • Able to articulate and comfortable talking to strangers on the streets
  • A quick thinker with the ability to resolve non-standard situations in a busy environment
  • Able to go outside and assist robots in any weather
  • Excellent in spoken and written communication in English
  • Comfortable around electronics especially with troubleshooting electronic devices
  • Prior experience as a barista, server, waiter, runner, restaurant crew member, and other FOH restaurant jobs is a plus

Physical Requirements:

  • Office work
  • Speech and hearing ability must be at the level to receive and reply average conversations and exchange of ideas accurately and fast. Visual ability must be ordinary at the necessary level to inspect documents, machinery and systems related to the job. Movement ability to frequent usage of wrists, hands and finger dexterity to movements such as constant typing
  • Occasional lifting of items with weight up to 70 lbs

Why should you join Starship? We offer:

  • Summers off! This is a seasonal role! Having a seasonal position gives you flexibility to take time off during our off season in the summer months of May through July.
  • Opportunity to grow with a rapidly expanding company.
  • Chance to be part of a potential next unicorn company!

If you think you’re a great fit for this exciting role, please apply today!

Job Type: Part-time, flexible hours

Volt is an equal opportunity employer.