Customer Implementation Manager/ VMS Tools in Fort Lauderdale, FL at Volt

Date Posted: 4/22/2021

Job Snapshot

Job Description

Every day at Volt, we see firsthand how one employee can make a difference for a business. Our success is built on our ability to identify and deliver quality talent. From start-ups to global accounts, clients rely on us for high-touch, consultative service and consistent delivery of qualified candidates. We know you have a choice of where you work, so we do everything we can to make Volt a first choice for talented professionals. We offer a diverse workplace that encourages collaboration, long-term career paths, and the chance to work with an array of great companies and inspired people.

Do you have experience in VMS/Enterprise Program Management? Don't miss an opportunity showcase your skills as a subject matter expert growing and implementating tools throughout the US for national high profile accounts. The Customer Implementation Maanger coordinates implementation and support of operational programs. Under the direction of the Manager or Director, this role supervises the Operations Support Help Center and assists with operational program implementations.

Essential Duties and Responsibilities:

  • Facilitates and coordinates activities in support of program implementations, updates or changes, including, but not limited to, candidate prescreening and qualification programs, field employee benefit programs, recruiting and marketing programs
  • Uses Statement of Work, Project Timelines and Status Reports to track and communicate implementation status
  • Oversees support of Operational Programs via the Operations Support Help Center
  • Provide operational support and customer service on a national basis to VSG branch offices as a function of the Operations Support Help Center. Includes Front Office and field technology support (i.e. Volt eTime, VoltTrack, ESS, IRT, jobs., etc.)
  • Supervises and directs the Implementation and Support teams (includes Ops Help Center and infrastructure support teams)
  • Develops tools and techniques for metrics gathering and reporting on Operations Support Help Center activities and provides reports on support trends
  • Conducts periodic audits of operational programs to track adoption and compliance
  • Facilitates implementation of new front office technology or enhancements to existing technology (includes Volt-developed and/or purchased applications)
  • Contributes requirements and suggestions for technology enhancements
  • Collaborates to coordinate technology implementation activities
  • Develops effective tools, techniques and processes for corporate communications (OCC)
  • Liaisons with Operations Development and Corporate Training teams to update, change or develop training
  • Provide training and training support to customers, associate vendors and employee (in house) users of Volt-developed software including VoltTrack Elite, VoltTrack, Volt eTime, VoltTime

Additional Duties and Responsibilities:

  • Perform special assignments/complete projects as needed.
  • Assist with presentations of Volt developed technology as required
  • Assists with the creation of documents to support programs
  • Liaisons with Operations Development, Quality Systems and Corporate Training teams to review program effectiveness and recommend improvements to procedures, work instructions and/or training programs as applicable
  • Travel to customer/vendor locations will be required up to 25%

Position Qualifications: Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • Associate's Degree or Bachelor's Degree in comparable field preferred.
  • Operational support in MSP/Enterprise in the staffing industry required.
  • Customer Service experience required.
  • Fieldglass, Beeline or other VMS tools are required

Knowledge & Skills:

  • Effectively communicate in writing.
  • Effectively communicate in-person with internal staff, external customers and field employees.
  • Must be highly organized
  • Must demonstrate sound business judgement, problem solving and decision making skills
  • Must demonstrate strong analytical and problem solving skills
  • Ability to successfully manage multiple priorities accuracy, timeliness and attention to detail
  • Excellent computer skills using Word, Excel ( vlook ups/pivot tables desired), Powerpoint, MS Teams, and internet applications