Customer Service Coordinator - Career in Carpinteria at Volt

Date Posted: 9/23/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Carpinteria
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    9/23/2020
  • Job ID:
    247305
  • Pay Rate
    $18.51/Hour
  • Contact Name
    Volt Branch

Job Description

Volt Workforce Solutions is seeking an outstanding high-quality professional Customer Service Coordinator.
 

Customer Service Coordinator 
City: Carpinteria 
State: California
Full-Time/Part-Time: Full-Time 
Schedule: Monday - Friday (Flexible start time 5:00 a.m. and 8:30 am)  Must be flexible to work around some holiday schedules and occasional overtime
Hourly Rate: $16.50/hr - $18.00 DOE


Responsibilities: 

  • Interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Processing price requests (quotes) and orders received via fax, phone and email and other electronic services for customers with accuracy and responsiveness that's the key to ensure excellent service.
  • Assisting customers with delivery related customer complaints such as wrong product shipped, pricing discrepancies, etc. and report complaints to identify a root cause-effect and resolution.
  • Learning all roles/processes in the department and having the ability to act as back up when needed at times with short notice.
  • Ability to handle multiple projects and still maintain daily responsibilities with attention to detail quickly.
  • Responding to and /or provides assistance to internal customers and trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, prioritizing back orders, on-line invoicing billing, customer invoicing mailing, pricing agreement, contract research, etc.

Qualifications:

  • MUST have a High School Diploma or Equivalent
  • MUST be able to pass a Background Check. 
  • 3+ yrs. relevant Customer Service experience providing customer service over the phone
  • Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus) Knowledge of SAP preferred

Volt is an Equal Opportunity Employer