Customer Service Rep OH - 2nd Shift in Canton, OH at Volt

Date Posted: 2/6/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Canton, OH
  • Duration:
    24 weeks
  • Date Posted:
    2/6/2020
  • Job ID:
    217223
  • Pay Rate
    $12.5/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt Workforce Solutions is looking for a Customer Service Representative to work with a leading financial and retail company.  After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Job Title: Customer Service Representative

 Reference ID: 217223

 Location: Canton, Ohio

Position Summary

Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
Responsible for accurately relaying customer needs to appropriate field management and technical associates
Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding
Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller
Call customer sites in attempt to locate service engineers working out of pager range. Monitor outstanding pages to ensure customer service engineers are notified of urgent calls
Skills/Qualifications

Perform quality audits as required
Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity
Personal Computer, Windows Software
 Shift -Schedule

Schedule: Friday to Tuesday – 3:00pm to 11:30pm

Training hours are 10:00am  – 6:30pm

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate $12.50 per hour