Customer Service Rep OH in North Canton, OH at Volt

Date Posted: 10/8/2019

Job Snapshot

Job Description

Volt Workforce Solutions is looking for a Customer Service Representative for a multinational financial and retail technology company. After reading the job info below, if interested, email an updated resume (in Word format).
After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.
Job Title: Customer Service Representative
Reference ID: 183544
Location: Canton, OH
Responsibilities:
• Respond to and assist customers who communicate via e-mail or telephone with service problems and requests.
• Responsible for accurately relaying customer needs to appropriate field management and technical associates.
• Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions.
• Respond to customer network operation centers that use Auto-dispatch Systems.
• Provide for appropriate acknowledgment of call by accurate coding.
• Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller.
• Call customer sites in attempt to locate service engineers working out of pager range.
• Monitor outstanding pages to ensure customer service engineers are notified of urgent calls.
• Perform quality audits as required.
• Perform on-the-job training as required.
• Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity.
• Place after hours part orders.
• Perform other functions as required for the successful operation of the organization.
Qualifications:
• HS Diploma/GED
• 6 months or less related experience
• Personal Computer, Windows Software
• Assignments require some investigation and some independent judgment
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!
To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
Pay Rate is $12.50/hr.