Customer Service Rep in Fresno, CA at Volt

Date Posted: 3/5/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Fresno, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    3/5/2020
  • Job ID:
    217269
  • Contact Name
    Volt Branch
  • Phone
    559-435-1255

Job Description

We are looking for a Call Center Representative for our Fresno, CA location that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way

Skills

  • Track record of over-achieving
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Job Type: Full-time

Salary: $13.00 to $14.00 /hour

Experience:

  • call center: 1 year (Preferred)
  • customer service: 1 year (Preferred)