Customer Service Representative 1 (8918) in Naperville, IL at Volt

Date Posted: 9/1/2019

Job Snapshot

Job Description

Volt has partnered with a large healthcare/claims management company in Naperville, IL. We have several call center jobs in the area and are looking for healthcare call center people to start immediate:

Some things you will be doing are:

  • Screen incoming review requests for completeness of materials required to conduct the review of the case
  • Prepare, organize, distribute and present records, materials and forms required for a complete case review packet for providers
  • Identify appropriate providers for case review or examination assignment including: determine their availability for a review or examination assignment and obtain information for delivery of the case to the provider if applicable
  • Contact clients to resolve questions, obtain information, records and/or materials needed for a case review and resolve issues about active cases
  • Respond to providers requests for additional information/materials necessary for a review and notify clients and other internal departments of these needs, as applicable
  • Coordinate and record phone consultations between practitioners/providers/facilities that are party to a review case
  • Respond to inquiries from clients, other entities referring cases for review or examination and practitioners/providers/facilities
  • Support all Quality Management initiatives
  • Actively participate in the Complaint Process and Provider Relations assessment process
  • Support all Compliance Program activities
  • Maintain or exceed a monthly production average each eight hour shift
  • Maintain or exceed a monthly quality average of 98%
  • Provide backup support to staff in other areas as needed
  • Participate in all company meetings and committees when requested and/or as needed
  • Participate in the “on-call” rotation coverage for weekend/holiday/ after hours client needs on a voluntary basis
  • Maintain a flexible schedule to meet client needs
  • Complete other duties and responsibilities as directed

Compensation Range: $15-$16 

  • 0-2 years of relevant experience
  • Bachelor's Degree is preferred
  • Ability to juggle several high priority tasks at once
  • Experience using Microsoft Suite (Outlook, Word, Excel)

** Volt is an equal opportunity employer** 

For immediate consideration please call Ana Arriero at 657-205-3038