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Customer Service Representative in Dayton, OH at Volt

Date Posted: 1/18/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Dayton, OH
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    1/18/2019
  • Job ID:
    148826
  • Pay Rate
    $14.0 - $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Customer Service Representative to work with a company that produces interactive print and marketing solutions. After reading the job info below, if interested, email an updated resume (in Word format).
Job Title: Customer Service Representative
Location: Dayton, OH
Job Description
The Customer Service Representative is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As the CSR, you must convey to the customer a sense of expertise in our products and solutions. The CSR is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures. The CSR is looked at as the strength of our organization. This role is able to autonomously manage and own numerous multiple-solution customers and related demands with ease. CSR’s are oftentimes the go-to person for challenging day-to-day and complex internal or external scenarios. The ability to seek and accept feedback from others while learning to provide similar feedback constructively is an important part of this role. 
 
As a Customer Service Representative, you play an integral part in meeting all company goals: 
- Guarantee satisfaction and value for our customers. 
- Contribute to a work environment that fosters pride in being part of a winning team. 
- Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards. 
Responsibilities:
Responsibilities Include: 
- Work independently and within a team to deliver a consistent, exceptional customer experience every time. 
- Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner 
- Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately. 
- Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution. 
- Successfully establish, manage and exceed customer expectations throughout all engagements. 
- Engage appropriate resources to assist or resolve service issues as necessary. 
- Understand and appropriately use the company pricing system and policies. 
- Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities. 
- Manage workflow to meet customer deadlines in a team environment. 
- Understand and help the customer articulate their needs. 
- Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. 
- May act as a coach/mentor to other CSR’s. 
- Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience 
- Coordination of projects and complex customer deliverables
 Education and Experience Guidelines
- High School education or above with 2 years of college preferred. 
- Minimum of 3-5 years of related / relevant experience in position or specialization. 
- Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus 
- Strong MS Office skills with emphasis on Excel and Outlook 
- Advanced computer experience and ability to implement new technologies.
Working Environment
- Team Atmosphere 
- Driven, self-motivating individuals will flourish 
- Highly customized solutions with an intense customer focus 
- Standing and/or sitting for prolonged periods of time 
- Appearance and professionalism at all times must represent the company image 
- Fast-paced environment: subject to numerous schedule and priority changes and short notice activity all the while making it easy for our customers 
- Role typically reports to a Customer Service Supervisor or Customer Service Manager
Additional Details
Parking is not provided by client. Client is seeking candidates with good work ethic, longevity and attention to detail. Computer skills are a must. Please be ready and willing to explain any gaps in employment. This is a long term to hire position.
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.