Customer Service Representative in Hodges, SC at Volt

Date Posted: 3/10/2020

Job Snapshot

Job Description

Volt has an opportunity for you to become part of a prestigious team of professionals. We are seeking a Customer Service Representative!  This is a contingent position forecasted for 1 Year with our client located in Hodges, SC.

Candidate Responsibilities

A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Typical Day

A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Education Requirement

  • High school diploma or GED preferred
  • 0-2 years customer service related experience required

Required Skills

  • Verbal and written communication skills
  • Attention to detail
  • Customer service skills and interpersonal skills
  • Ability to work independently and manage one’s time
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications, such as MS Outlook or data entry software

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.

If you do not meet all the qualifications of the position listed here, please be sure to go to http://jobs.volt.com to see the other positions we have available that you may qualify.

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