Customer Service Representative in Nashville, TN at Volt

Date Posted: 9/28/2020

Job Snapshot

Job Description

Volt has an opportunity for you to become part of a prestigious team of professionals! We are seeking a Customer Service Representative!  This is a contingent position forecasted for 1 Year with our client located in Nashville, TN.

Candidate Responsibilities:

These agency workers will be researching delinquent (past due) accounts and contacting customers via phone, email, and text to resolve the past due charges. The accounts may range from active, recently aged accounts to disposed, highly aged accounts with open unpaid charges remaining.

Typical Day:

Support various accounts receivable management functions and bring timely resolution to customer accounts including but not limited to: regular customer past due accounts, repossession, legal accounts, and recovery activity.

Education Requirements:

  • 4-year college or university degree in any discipline
  • Minimum of 2 years experience in credit, customer services, collections, marketing and/or financial statement analysis is recommended
  • Previous work experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain in knowledge, skills and responsibility such that a level of full competency can be reached
  • Equivalent experience may be substituted for education

Technical Skills:

Demonstrated knowledge of and demonstrated ability to apply collection techniques and procedures. Demonstrated knowledge of and the ability to apply math computation skills including basic addition, subtraction, multiplication, and division. Demonstrated knowledge of and ability to apply data collection and analysis skills. Demonstrated knowledge of and ability to analyze customer credit summaries and past due accounts. Thorough knowledge of and the ability to apply financing and taxation principles. Demonstrated knowledge of and the ability to prepare amortization schedules. Demonstrated ability to analyze, recommend and approve contracts for default and late charge waiver.

Soft Skills:

Demonstrated ability to nurture a strong working relationship with internal and external customers, Territory Managers and dealer personnel. Demonstrated ability to work together with colleagues to achieve region past due goals without losing perspective of overall goals.

Volt is an Equal Opportunity Employer

Contact a Volt representative by applying to this posting online for immediate consideration. We look forward to speaking with you soon.

If you do not meet all the qualifications of the position listed here, please be sure to go to http://jobs.volt.com to see the other positions we have available that you may qualify.