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Customer Service Representative in KNG OF PRUSSA, PA at Volt

Date Posted: 3/4/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $14.0 - $17.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at 1 800 595 8658. Be sure to note the Job ID number found on this page and reference it when calling about the position.

Job Title:  Customer Service Representative

Location:  King of Prussa

1st Shift - 8:00AM - 5:00pm


Job description :

The Customer Service Representative is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. 


  • Work independently and within a team to deliver a consistent, exceptional customer experience every time. 
  • Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner 
  • Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately. 
  • Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution. 
  • Successfully establish, manage and exceed customer expectations throughout all engagements. 
  • Engage appropriate resources to assist or resolve service issues as necessary. 
  • Understand and appropriately use the company pricing system and policies. 
  • Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities. 
  • Manage workflow to meet customer deadlines in a team environment. 
  • Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. 
  • May act as a coach/mentor to other CSR’s. 
  • Coordination of projects and complex customer deliverables 


Minimum of 3-5 years of related / relevant experience in position or specialization.

Print, marketing or promotional product experience and/or knowledge a plus

Strong MS Office skills with emphasis on Excel and Outlook 

Advanced computer experience and ability to implement new technologies


High School education or above with 2 years of college preferred. 

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.