Customer Service Representative in Canton, OH at Volt

Date Posted: 3/24/2020

Job Snapshot

Job Description

Volt Workforce Solutions is looking for a Customer Service Representative to work with our Client. After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

Job Title: Customer Service Representative

Reference ID: 202999

Location: North Canton, OH

Position Summary:

 As the single point of contact (SPOC), this position is focused on providing outstanding customer and technical service in support of the Managed Services customers, including, but not limited to, TD Bank, ATM network. Reporting to the Service Operations Supervisor, the Service Operations Representative is responsible for interacting with the client, third party vendors as well as other departments within our organization to resolve issues using hardware and software systems through defined process and techniques. Working in a 24 hour, 7 days a week, and 365 days a year environment, the Service Operations Representative will also ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved.

Essential functions for this position include:

  • Monitoring and administering TD Banks ATM fleet in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved.
  • Monitoring and administering corrective actions to ensure expedient resolution is obtained
  • Performing support desk functions such as taking customer calls and responding to email communications in the support of resolving issues
  • Documenting and providing timely updates on incidents as they occur
  • Providing technical support pertaining to TD Bank, 3rd party service providers, and field service
  • Acting as primary escalation point for internal and external customers regarding issues on TD Bank ATM terminals
  • Performs related duties as required or requested by supervisor.


  • Position requires a self-motivated individual who is able to work independently or in a team environment with strong technical, analytical, communication and problem solving skills.
  • 1-3 years prior customer service/support desk experience
  • Knowledge of Active Directory a plus
  • Knowledge of Microsoft windows operating system
  • Possess strong computer skills with a working knowledge of MS Office applications (Word, Excel, Outlook)
  • Be able to troubleshoot issues over the phone
  • Some industry specific (ATM, Financial and or IT) post-secondary computer/technical education preferred, HS diploma or equivalent required
  • Committed to providing excellent customer service in a fast paced, multi-tasking environment.
  • Strong problem solving and teamwork skills.
  • Ability to troubleshoot and solve problems with a large degree of independence
  • Capacity to meet deadlines and to work under pressure with a strong sense of accountability
  • Flexibility to work a variety of shifts, including evenings, weekends and overnights
  • Performs other related responsibilities, as assigned, to support specific department/business needs.

Work Schedule: Shift is 8:00am-5:00pm Mon-Fri

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.