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Customer Service Representative in Hampton, VA at Volt

Date Posted: 5/21/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Hampton, VA
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
    5/21/2019
  • Job ID:
    164298
  • Pay Rate
    $0.0 - $13.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Customer Service Representative to work with the nation's largest distributor of residential and commercial plumbing supplies. After reading the job info below, if interested, email an updated resume (in Word format).
Job Title: Customer Service Representative
Location: Hampton, VA
Position Summary:
General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends. Positions in customer service are responsible for customer service activities including telephone and email correspondence.
Responsibilities:
  • Answer customer questions about products, prices and availability.
  • Accurately quote product and delivery pricing, including a delivery date.
  • Notate every interaction with customer in CRM and memos within each order.
  • All emails, phone calls and memos should be responded to ASAP and no more than 24 hours later.
  • Order Management Log (OML) should be updated on a regular basis throughout the day.
  • Provide excellent customer service to customers via the phone including, but not limited to, price verifications, exchanges and returns, and special orders.
  • Accurately and efficiently complete data entry.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Provide assistance to other associates as necessary.
  • Participates in associate meetings and communicates any concerns to management.
Work Schedule:
  • Daily Work Hours: 10am-7pm and 11am-8pm
  • Days of the Week: M-F
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com.
Volt is an Equal Opportunity Employer.
Pay Rate is $13/hr.