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Customer Service Representative in Aurora, CO at Volt

Date Posted: 4/11/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Aurora, CO
  • Duration:
    48 weeks
  • Date Posted:
    4/11/2019
  • Job ID:
    172559
  • Pay Rate
    $0.0 - $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Bilingual Customer Service Representative to work with a leading company in grocery industry. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title:  Bilingual Customer Service Representative

Location: Aurora, CO

Job Description: The position is to receive, record, and processes phone calls and written communications from customers related to complaints, problems, quality issues, short on loads, mispicks, recommendations and customer requests for services and information primarily in another the Spanish language. S/He is empowered to resolve and bring to closure customer inquiries within the guidelines of the Customer Service department. The incumbent is also responsible for developing and maintaining positive business relationships with the Spanish speaking retailers through quality communication and service. In addition must take general service retailer calls and issues.

Responsibilities: 

  • Must record all inquiries, complaints and problems reported by the customer.
  • They will be expected to provide input after this information is analyzed for type of inquiry, frequency of inquiry, seasonal variations, inquiries by type of format, store size and any other relevant patterns. 
  • Record information that includes details and resolution of all customer concerns and inquiries. Generate customer service reports that identify opportunities for improving customer service.
  • Provide timely communication to customers regarding events and changes that will have an impact on their operations. 
  • Enter data required to process dated orders, “add-ons” and exception orders.
  • Input necessary data to facilitate product and damage reclamation returns.
  • Act as the liaison between Spanish speaking retailers and other departments within the company regarding billing, credit, sales, service, shipping, purchasing and merchandising.
  • Assist region contacts with Spanish speaking retailers regarding accounts that are past due.
  • Contact Spanish speaking retailers at the request of the regions for holiday schedules, delivery requirements and other changes that may affect the customer. Holiday and delivery information is then documented in excel spreadsheet and forwarded to the region.
  • Search for specific products for Spanish speaking customers and push other product groups to the retailers to increase sales in their stores.


Training:

  • Training consists of 6 weeks classroom and on the job training, perfect attendance is extremely important for successful graduation. All candidates must be willing to work any shifts between these hours: Sunday 7:45AM-12:15PM, Monday-Friday 4:45AM-5:15PM, Saturday 5:45AM-3:15PM, all shifts will contain one or two weekend days.

Class Starts 4-15-19, 7AM-3:30PM M-F. 

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.