Customer Service Representative in Lacey, WA at Volt

Date Posted: 10/2/2020

Job Snapshot

  • Employee Type:
  • Location:
    Lacey, WA
  • Duration:
    44 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt is immediately hiring REMOTE Call Center Customer Service Representatives

As a REMOTE Customer Service Representative, you will:

  • Assisting doctor offices with their inquiries via telephone, chat and email. 
  • Effectively navigate through multiple systems and windows
  • Provide world class customer service, resolving customer inquiries via telephone, e-mail and web chats
  • Document customer situations and prepare letters to confirm agreements made verbally or in writing

Clearly document customer service interaction

  • Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email.
  • Identify customer trends, suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization wide impacts.
  • Effectively maintains specific line of business Customer Service standards and support level standards product/services/solutions information to accurately and consistently respond to customers inquiries.

REMOTE Customer Service Representative candidates must meet the following requirements:

  • High School Diploma
  • Must have high speed internet
  • One to two years of customer service experience in a high- call volume environment
  • Candidates selected must meet all pre-screening eligibility requirements

Pay for this position is $16.00 - $20.00 an hour depending on experience

Experience with the following is a plus:

  • Call Center
  • Customer Service
  • Remote work from home  
  • Previous optical (eye glass dispensing) experience


Volt is an Equal Opportunity Employer