We are seeking a candidate with a minimum of 2 years customer service experience and/or training; or equivalent combination of education and experience. Chemical distribution experience would be great but is not required.
The Customer Service Representative is responsible for accurate and timely processing of customer orders. The process will cover all aspects of order management & fulfillment, including entering the order, coordinating with shipping department, following up with purchasing, communicating with customers and troubleshooting problems. Responsibilities include managing and analyzing customer accounts, monitoring the logistics of order fulfillment, and assisting with sample requests when needed.
This position reports directly to the Customer Service Manager. The role is to be part of a department that will assist each other by providing back up when needed. In this position you will be working closely with the warehouse staff, accounting personnel, supply chain and the sales team as needed.
$17-23.00
Essential Duties and Responsibilities include the following. Other duties may be
assigned as necessary.
1. Manage all aspects of order process, from order entry to order fulfillment as well as assisting clients to troubleshoot order-related issues.
2. Build relationships with assigned client list and gain deep understanding of client needs; proactively work to provide options and opportunities for individual clients.
3. Work with clients to obtain forecasts, price quotes, and process sample requests. Communicate effectively with sales representatives, purchasing and shipping departments to ensure client needs are covered.
Competencies
To perform the job successfully, an individual should demonstrate the following
competencies: