Customer Support Specialist in Seattle, WA at Volt

Date Posted: 10/10/2021

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Seattle, WA
  • Job Type:
  • Duration:
    8 weeks
  • Date Posted:
    10/10/2021
  • Job ID:
    303981
  • Contact Name
    Volt Branch
  • Phone
    425-827-7596

Job Description

Customer Support Specialist

M-F 

REMOTE

Responsibilities:

Job Duties

  • Understand and become conversant regarding our License Questionnaire
  • Understand, interpret, customer questions or issues with Questionnaire
  • Educate and Empower Customers by providing clarity on the License Questionnaire process
  • Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records in our Customer Relationship Management (CRM) system.
  • Strong documentation of customer issues/contacts required for every customer interaction
  • Collaborate and Work with members of other departments and teams to resolve product issues
  • Meet individual case management, schedule adherence, Service Level Agreement (SLA), and Customer Satisfaction (CSAT) Goals
  • Be the voice of the customer within Avalara. Drive their issue to resolution regardless of what department owns the issue.

Requirements:

Qualifications (absolute must haves walking in the door)

  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
  • 3+ years of experience providing direct support/service to external customers by phone, electronically, and face-to-face.
  • Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally.
  • Ability to think outside the box to find solutions.
  • Team player with the ability to encourage a positive atmosphere.
  • You like technology, and like the chance to help customers better understand the daunting world of licensing

Preferred Qualifications (great to have but not necessary)

  • College degree preferred.

Volt is an equal opportunity employer