Data Center Ops Technician 3rd shift in Nashville, TN at Volt

Date Posted: 7/1/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Nashville, TN
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    7/1/2020
  • Job ID:
    231563
  • Pay Rate
    $23.5/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/789-6953

Job Description

Volt is working with and IT solutions company to find a Data Center Operations Technician at a 24/7 facility in Nashville TN. Provide 1st level support for all customer data center issues and operations. Escalate hardware issues/failures to the appropriate system administrator with oncall status. Provide knowledgeable assistance and coordination with customer engineers, application owners, vendors and other outside support. Answers incoming calls and monitors various emails and acts according to customer procedures and processes. Initiates, updates, tracks and closes trouble tickets; creates and communicates scheduled maintenance alerts and service interruption notifications. Maintain daily logs identifying activities, task, alerts and problems in the data center as well as incident reports on any defined outages when they occur. Rack, cable, image and assist in configuring servers for new projects.

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Job Title: Data Center Operations Technician (Wed-Thur: 11pm-7am; Fri-Sat: 7pm-7am)

Location: Nashville TN.

Job description :

  • Ability to install and validate servers, network infrastructure, and supporting hardware in a mission critical data center with while ensuring proper Rack/Cable/Switch/Power/Cooling metrics are maintained
  • Updating of Data Center assets within the Data Center Infrastructure (DCIM) platform.
  •  Ability to assist with installation, support, troubleshooting, and repair of data center equipment.
  • Experience with telecom equipment installation and troubleshooting. Ability to troubleshoot, coordinate hardware installations and/or repairs. Engage vendors for hardware problems covered under existing support contracts
  •  Communicate with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately.
  • Manage ticket queues and address escalated issues. Experience with Remedy or similar ticketing system. Coordinate with vendors to ensure efficient incident resolution.
  • Identify and work critical system related issues to meet the objectives of the corporation.
  • Participate in reporting efforts related to budget for the various supporting business units.
    • Contribute to the achievement of area objectives.
  • Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement. Understanding of structured cabling systems.
  •  Change and incident management
  •  Telco support, extending circuits
  •  Troubleshooting cable issues – copper and fiber
  •  Shipping and receiving – Asset tracking

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

  • 5+ years of experience
  • Knowledge of Intel based / Blade Server Hardware support – HP C700 Blade systems, Cisco UCS hardware, troubleshooting and remediation
  •  Knowledge of Windows/Linux/VMware operating systems
  • Understanding of TCP/IP protocol

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

 Volt is an Equal Opportunity Employer.

 Pay Rate is 21/hr