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Desktop Engineer in San Francisco, CA at Volt

Date Posted: 3/24/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    3/24/2019
  • Job ID:
    159067
  • Pay Rate
    $26.0 - $32.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Desktop Engineer for our client, a leading provider of technical support solutions. After reading the job info below, if interested, email an updated resume (in Word format).

 Job Title: Desktop Engineer

Location: San Francisco, CA

Job Description

Desktop Engineer that will work onsite at a client location full-time helping delivery IT support and managed services provided by our client. This role will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This role will be part of the Performance Services team that manages our client’s end user environments
KEY RESPONSIBILITIES

Demonstrated engineering experience in a multi-tenant environment. Ideal candidate has experience working with a variety of different end user platforms. Individuals must be able to communicate both with internal teams and with Performance Services’ client’s staff. Individuals will be contributing to client satisfaction by providing clients with timely and responsive services and work products.

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

  • Thoroughly and accurately understand issues and analyze the problem in a systematic fashion
  • Serve as an escalation resource for endpoint incident troubleshooting.
  • Strong communication skills to be able to work with client staff and multiple internal teams
  • Background in Microsoft O365.
  • Strong background in Windows workstation platforms.
  • Understanding and ability to troubleshoot and remediate desktop infrastructure and applications (Outlook, Office, Adobe, network printing, etc.)
  • Ability to troubleshoot and remediate mobile devices and tablets
  • Ability to analyze systems reports and produce meaningful incident resolution
  • Review ticket queues and be able to manage priority and tasks while communicating updates to end users
  • 3-5 years of work experience with progressively more responsibilities
  • Demonstrate systems management ability, as well as being able to assist in designing and documenting end user solutions.
  • Act as escalation engineer for level 2 and level 3 support issues, and work items in queue
  • Assist in managing and delivering client projects
  • Troubleshooting experience with Active Directory, O365 and Windows applications is preferred
  • Experience with Antivirus platforms, as well as OS patching
  • Mobile Device Management experience a plus
  • Demonstrated proficiency with Windows OS troubleshooting. MS

  • EDUCATION
    Bachelor’s degree in Computer Science, MIS, or equivalent preferred

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate is $26-$32