Desktop Support Engineer/ Shared Services Engineer Level 4 (Edmonton, AB) in Edmonton at Volt

Date Posted: 10/4/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Edmonton
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    10/4/2019
  • Job ID:
    195425
  • Pay Rate
    $40.57/Hour
  • Contact Name
    Volt Branch

Job Description

We are looking to hire a Desktop Support Engineer/ Shared Services Engineer IV for our Client in Edmonton, AB for approximately a 6 months assignment with the strong possibility of conversion to Full time direct with the Client through Volt Workforce Solutions Canada.

Job Description:

  • Employer: Volt Workforce Solutions Canada
  • Client: in the IT Industry
  • Location:  Edmonton, AB T5J3B1
  • Hours per week: 40 ; hours per day: 8
  • Term: 6 months assignment with the possibility of conversion to Full Time direct with the Client after the assignment
  • Pay Rate: $40.57/hr (T4) + benefits available

** Candidates Must be Eligible to work in Canada without Employment Sponsorship**

** Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information **

Manager Requirements:

  • Must be able to do Imaging process of Win 10 (adding Office products/ other applications) creating the image and maintaining it through the life cycle.
  • Configuration Manager experience and using in Tune.
  • Experience with Creation of WIMs.
  • Must have virtual machine development, deployment and maintenance experience.
  • Selected Candidate will be tasked with maintaining the Standard Operating Environment for Fujitsu Imaging that will go on all client employee desktops
  • SOE is created and tested in an ESX host, candidate will nee to create virtual machines (VMWare, Hyper-V).
  • The Selected Candidate will be using VMWARE to configure and maintain ESX environment. 
  • The Selected Candidate must be able to train others.
  • 5-7 years of experience as a Desktop Support Engineer. 
  • Ability to work independently and take accountability.
  • Ability to manage IT / Desktop initiatives and organize projects.
  • Strong attention to detail.
  • Establish procedures and will continuously look for opportunities to proactively enhance.
  • Strong technical and analytical skills, specifically with the shared services Enterprise Application solutions.
  • SME-level expertise of supported Microsoft Windows operating systems.
  • Intermediate level expertise with other operating systems such as Linux and MAC.
  • Intermediate level expertise using virtualization tools such as VMware or Hyper-V.
  • Experience with Citrix.
  • Advanced- level expertise with Active Directory administration, including maximizing the use of Group Policy Objects (GPOs) for task automation.
  • Advanced level expertise with multiple scripting tools.
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities.
  • Strong customer service skills.

POSITION SUMMARY: 

  • Work closely with the Solution Architecture team to help devise the most appropriate and efficient strategy to implement targeted delivery solutions.
  • Able to quickly adapt to changing priorities while implementing Shared Services Solutions.
  • Provide professional assistance to external clients’ growing needs including, but not limited to desktop image management and deployment, anti-virus administration, patch management and deployment, and software deployment.
  • Promote collaboration with other support teams in order to resolve issues with any of the shared services program offerings.
  • Champion continuous improvement related to processes, technologies, and service offerings to our clients.
  • Monitor health and performance of supported client’s infrastructures.
  • Analyze data to assess general performance of applicable infrastructures and make proactive recommendations to mitigate client’s disruptions in accordance to published SLAs while maintaining a high level of customer satisfaction. 

POSITION DUTIES AND RESPONSIBILITIES: 

• SME for SCCM (System Center Configuration Manager) – this includes acting as a solutions engineer and expert detail knowledge
• Provide Level-3 technical support for SCCM infrastructure, including but not limited to Site Servers, Management, Distribution and Software Update points, WSUS and SQL server clusters
• Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers, creation of WIMs
• Develop task sequences and baselines within Configuration Manager to aid in OS imaging, Upgrades and automation.
• Develop and maintain creation of SQL queries and reports using SSRS (SQL Server Reporting Services)
• Lead the development of information technology and infrastructure solutions as new external projects are initiated
• Participate in drafts of Statement of Work (SOW) as requested to determine if intended solution appropriately meets the customer’s needs
• Revise and recommend efficiencies on current processes and solutions
• Troubleshoot and perform Root Cause Analysis of issues related to SCCM Infrastructure, Image Creation, Applications and Deployments
• Utilize any shared services tool to create standard or customized reports for further analysis of assets and software distribution
• Plan and execute preventative maintenance, upgrades, and resolve infrastructure issues within SCCM
• Design and develop automation tools to streamline workloads for various support teams
• Provides timely resolution of problems or escalation of shared services program issues on behalf of clients and project team members to appropriate technical personnel
• Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency
• Gather customer requirements to create and maintain desktop images or software packages for standard or specialized systems
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
• Works independently with minimum supervision
• Create Standard Operating Environment (SOE) builds (images), baselines and application task sequences (OSD) in SCCM
• Create SCCM based application installation packages/scripts
• Create custom automated workflows in SCCM, Systrack, Lakeside, and SNOW License Manager
• Create custom reports in SCCM, Systrack Lakeside and SNOW License Manager
• Communicate effectively with multiple clients and co-workers
• Look for opportunities to move day-to-day tasks to the Service Desk through knowledgebase articles and training
• Able to communicate highly technical information to both technical and non-technical audiences
• Provide status updates to management, project team members and end-users
• Demonstrated experience presenting to clients in-person, or remotely using remote collaboration tools such as Skpe, Webex, etc.
• Provide over the phone support to remote clients or other technical support team members
• Provide desk-side support to clients as required
• Participate in training programs designed to educate customers about basic and specialized applications
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to Shared Services & Engineering support


QUALIFICATIONS:
• In-depth knowledge on SCCM infrastructure, (Site server, MPs, DPs, SQL Server), creation of Windows Operating System Images (WIM), task sequences, baselines and SRSS reporting
• Ability to fill in as acting Team Lead when necessary
• Ability to work independently and take ownership
• Demonstrated solid technical and analytical skills with a minimum of 7 years’ experience 
• Ability to manage IT / Desktop initiatives and organize projects
• Strong interpersonal skills
• Strong attention to detail
• Strong technical and analytical skills with a minimum of 7 years demonstrated experience
• Reliability and a strong sense of responsibility
• 7 years’ expertise supporting Microsoft Windows operating systems
• 7 years’ experience with Active Directory administration, and Group Policy Objects (GPOs)
• Advance level experience with scripting tools such as PowerShell

EDUCATION and/or WORK EXPERIENCE: 
• Associate's Degree or equivalent certification and experience required
• Microsoft System Center certification or equivalent experience required
• Microsoft SQL certification or equivalent experience required
• Minimum 7 years related experience 
• Experience working in corporate environment with Enterprise tools is preferred


SPECIAL CONDITIONS: 
(Travel, work environment, physical demands, certificates, licenses etc.)
• Ability to travel as required
• Ability to work on call after hours as required
• Valid driver’s license with a good standing record
• Ability to lift 50lbs (printers, desktop machines, etc.) 

Volt is an Equal Opportunity Employer