Desktop Support Engineer in Chicago, IL at Volt

Date Posted: 10/18/2021

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Duration:
    16 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Desktop Support Engineer Opportunity!

You will be assisting clients with set up and troubleshooting their PC and MACs. You will be building devices out of boxes. There is extensive walking but no lifting over 50 lbs.

What Will You Be Doing?
Responsible for the daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.

  • Responsibilities include escalating any network, personnel, and end user issues that may impact customer satisfaction or the achievement of contractual Service Level Agreements to the attention of the Help Desk Manager.
  • The Engineer should always Listen, Understand, Communicate, and then Deliver Support to the end user.
  • Test new or enhanced applications including systems enhancements and provides feedback to the Help Desk Manager as well as the Client Site Manager of User Support.

    Comments/Special Instructions
    Desktop support engineer should have a good understanding of JAMF and Mac support.

*** Standard Covid 19 guidelines apply. Masks to be worn, social distancing, etc. ***

Volt is an equal opportunity employer.