Enterprise Applications Engineer (ServiceNow) in Los Angeles, CA at Volt

Date Posted: 5/8/2021

Job Snapshot

Job Description

Job description:

Direct Hire opportunity.

As an Enterprise Applications Engineer (ServiceNow), you will be responsible for research, development, implementation, and maintenance of global software solutions. The Engineer will work independently and lead large scale projects. Additionally, you will find new and innovative solutions for existing challenges and current platforms.

This includes but is not limited to these and other critical functions:

  • Leading project teams to research, evaluate, design, implement and support the firm’s enterprise applications, acting as a “Subject Matter Expert” regarding these solutions
  • Liaising with leaders of other business units (e.g. Security, Data Governance, Records Management, Privacy) to ensure that their needs are understood and met
  • Utilizing technical creativity to identify and implement additional enhancements and new software solutions
  • Providing expertise on various topics as an upper-level resource
  • Assisting and mentoring other team members
  • Producing training materials and delivering training to regional trainers, the Global Technology Support Center, and end-users regarding specialized applications
  • Coordinating with other areas and departments where overlap exists to develop efficient procedures and communications to streamline processes and satisfy various department needs
  • Managing and completing additional projects on various issues when needed
  • Promoting effective work practices, working as a team member, and showing respect for co-workers

The successful Enterprise Applications Engineer must have :

  • knowledge and proficiency in a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server, and Microsoft Office (Word, PowerPoint, Excel, and Outlook),
  • as well as knowledge and proficiency with administration and maintenance of relational databases used by supported applications.
  • The Engineer must also display strong analytical skills, attention to detail, and quality assurance processes, along with the ability to use independent judgment and discretion when making majority of decisions with regards to implementing Enterprise technology projects.
  • A Bachelor’s degree in Computer Science or a related field is required. Appropriate work experience may be considered in lieu of a Bachelor’s degree.
  • A minimum of 10 years of experience in a PC hardware/software support role is required.
  • A minimum of 8 years of related experience supporting back-end database or multi-user software applications is desired.
  • Experience installing, maintaining, and upgrading enterprise class applications on Microsoft Windows- and Linux-based servers required.
  • Experience with Apache, MariaDB, and Kubernetes is desired.
  • Experience training and writing technical documentation is desired.
  • Experience leading project teams to implement complex software solutions is desired.
  • Experience supporting a large, multi-office environment is desired.

Volt is an equal opportunity employer.