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Galderma Customer Service Representative in La Vergne, TN at Volt

Date Posted: 4/3/2019

Job Snapshot

  • Employee Type:
  • Location:
    La Vergne, TN
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $16.06/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a Galderma Customer Service Representative? for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Galderma Customer Service Representative?

Location: La Vergne, TN

Job Description:

  • ??Enters Customer orders received via phone, fax, and email.
  • Receives calls via assigned call queues.
  • Monitors assigned email to case SalesForce queues.
  • Ensures that the assigned queues are worked on a regular basis.
  • Answers Phones and Assists Customers with concerns as needed.
  • Aids customers with returns process initiation.
  • Answers shipping and delivery questions.
  • Contacting MDC/Finance to remove blocks from the account.
  • Initiating new account set-up or assisting with various account updates.
  • Directs customers to proper departments when questions are outside of their assigned scope of business.
  • Participates as an active member of assigned team.
  • Tracking packages
  • Running license block reports
  • Prepares for monthly 1:1’s with supervisor.

The primary focus of a Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned SalesForce cases in their queue and manage any stretch projects or assignments as given to them by their supervisor.

As a frontline customer facing member of the MSH team, the Aesthetics Customer Care Representative is to conduct him/herself in a professional manner at all times. He/she is to treat all customers with empathy and always strive to provide our customers first call resolution.

Training will be 3 weeks from 8-5

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.