Healthcare Claims Processor in Burbank, CA at Volt

Date Posted: 9/13/2021

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Burbank, CA
  • Job Type:
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone
    805-560-8658 x21305

Job Description

Excellent Opportunity as a Sr. Participant Services Specialist, processing healthcare insurance claims (Custom Care). This position is a Direct Hire opportunity offering Health Benefits and a good annual salary based on expertise. 

This will also give you the opportunity to work for a very reputable company that offers a wonderful work culture and allot of room for advancement and promotions, great Benefits and a Pension

The responsibilities include processing health insurance claims and answering calls from physicians, hospitals and participants for a multi-employer Fund. 


  • “World Class Customer Service.”
  • Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payment inquiries, authorizations for treatment and explanation of benefits (EOBs)
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information realtime in computer systems
  • Communicate and collaborate with participants and providers to resolve issues
  • Fulfills requests by clarifying desired  information; completing call logs by entering required data in real-time.
  • Review/research incoming healthcare claims from participants and medical providers 
  • Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, federal mandates, CMS/Medicare guidelines, benefit plan  documents/certificates)


  • Customer Focus, Customer Service, Health Claims Processing, Data Entry Skills, Listening, Phone Skills, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-Tasking and Identifies Process Improvements


  • 4 years of claim processing and Healthcare Call Center environment experience
  • Strong knowledge of benefits plans, policies and procedures
  • Experience with HMO's & PPO's 
  • Healthcare Background in Claims processes preferred
  • Demonstrated organization and time management skills
  • Proficient with Microsoft products, including Word and Excel
  • Proven verbal and written communication skills
  • High school graduate or equivalent

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work core 8 hour shift schedules within the Participant Service Team, during our normal business hours of 8:30 to 5:00. It may be necessary, given the business need, to work occasional overtime or weekends. 

Please apply Today! send your resume to Ida at

or call 805-636-9049

Volt is an Equal Opportunity Employer.