Help Desk Support Spec I in Oak Ridge, TN at Volt

Date Posted: 9/21/2021

Job Snapshot

Job Description

Volt is hiring for IT Service Desk Support Specialist Level 1 for our client in Oak Ridge, TN.

Our Service Desk is the single point of contact for all Information Technology issues and requests from employees and contractors and supports corporate users at every skill level and background via telephone, email, Web chat, and direct ticket submission.

Candidates must be flexible to work any 8-hour shift within our hours of operation, generally from 6:00 AM to 8:00 PM with reduced staffing on weekends and major holidays. This position has five-day, 40-hour work week.

Pay rate is $15/hr. (6 months, possible temp to hire)

REQUIRED SKILLS:

Comprehensive knowledge of personal computer uses and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 7, Microsoft Office 2007 and later (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for corporate end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form. Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution. Excellent customer service and team skills. Ability to document work you do clearly and accurately in electronic ticketing system. Perform of additional routine duties as assigned.

High school diploma or GED required, and at least one-year call center or help desk experience or equivalent technical ability.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com.  Volt is an Equal Opportunity Employer. 

Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.