Help Desk Support Spec I in Oak Ridge, TN at Volt

Date Posted: 7/27/2021

Job Snapshot

  • Employee Type:
  • Location:
    Oak Ridge, TN
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Put your Technical Customer Service Skills to work with Volt!

Volt is searching for a Technical Call Center Specialist RIGHT NOW for a Leading Defense Contractor in Oak Ridge, TN. This is a 6-month temp to hire opportunity.

Enjoy weekly direct deposits, medical and dental insurance options as well as 401k!

As a Technical Call Center Specialist, you can expect to:

Provide account administration services to include account creation, password resets, account unlocks.

Proven knowledge and ability to install and uninstall software remotely.

Troubleshoot hardware and software.

Perform Remote Access as well as VPN support.

Document all calls via ticketing system.

Technical Call Center Specialist candidates must meet the following requirements for immediate consideration:

Proven experience in a technical call center or help desk environment.

Excellent customer service skills.

Analytical thinking and ability to act decisively in critical situations.

High School education or GED and 1+years of relevant technical experience or Bachelor’s degree.

Pay is $15hr!

Volt is an Equal Opportunity Employer