Help Desk Support Specialist in Chanhassen, MN at Volt

Date Posted: 5/15/2021

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    40 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Help Desk Support Specialist!

As the Manufacturing Help Desk Support Specialist, you will provide a critical capability through the development and support of infrastructure equipment and software. You will be on a team that leverages a mix of software developers and production support staff to deliver reliable software solutions and keep the manufacturing PCs and infrastructure available 24x7. We are looking for a qualified individual to join a team on an estimated 12-month position to increase our production support on the manufacturing floor.

What Will You Be Doing?

  • Communicate, and coordinate when necessary, floor support activities and initiatives with our team in Beijing, China.
  • Interface with our local and corporate IT teams to help resolve and escalate issues when appropriate.
  • Provide support for large scale infrastructure projects (e.g., Windows 10 migration is a recent example, implementing an automated backup solution is another).

  • Bachelor’s degree in business or related field with 1+ years of experience or an Associate’s degree in business or related field with 2+ years of experience.
  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop systems.
  • Experience supporting Linux-based systems.
  • Experience using .NET programming to increase the efficiency of yourself and your team.

Volt is an equal opportunity employer.