Help Desk Support Specialist in Denver, CO at Volt

Date Posted: 12/7/2019

Job Snapshot

  • Employee Type:
  • Location:
    Denver, CO
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Major technology company is seeking a Help Desk Support Specialist with 2 plus years of experience responding to customer requests for assistance with computer software/hardware.

  • Respond to user account and password resets.
  • Regular patching of Operating Systems, integrated and 3rd party applications (e.g. MS Office, Internet Explorer, Adobe reader, etc.).
  • Provide troubleshooting for software, installation of software.
  • Troubleshoot networking issues – LAN and Wireless
  • Troubleshoot remote access – VDI, VPN, Remote Desktop
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the SBU/SSU and the Company.  Interact appropriately with others in order to maintain a positive and productive work environment
  • Perform other duties as necessary
  • Good customer service skills.
  • Good communication skills.
  • Intermediate to advanced knowledge of PC software and networking: classes and/or experience.
  • Strong understanding of Windows 7 and 10 desktop operating systems.
  • Advanced understanding of Windows Office 365 Pro Plus suite.
  • Ability to support Apple iPhones
  • Experience with Service Now or other trouble ticketing tools

Volt is an Equal Opportunity Employer.