Help desk - Tier 1 in Boston, MA at Volt

Date Posted: 6/12/2021

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is seeking a Help desk - Tier 1 support for a client located in Boston, MA.

Sun-Tue: 6am-pm; Thurs: 2pm-10pm

Job Description:

Provide 1st level support for all customer issues with server based applications. Escalation hardware issues/failures to the appropriate system administrator with oncall status. Provide knowledgeable assistance and coordination with customer engineers, application owners, vendors and other outside support. Answers incoming calls and monitors various emails and acts according to documented procedures and processes. Initiates, updates, tracks and closes trouble tickets; creates and communicates scheduled maintenance alerts and service interruption notifications. Maintain daily logs identifying activities, task, alerts and problems in the data center as well as incident reports on any defined outages when they occur. Rack, cable, image and assist in configuring servers for new projects. Provide management with Incident reports in the event of network or application outages resulting in downtime of mission critical applications.

Provides support in a 24x7x365 days/year role that monitors,configures, and supports critical servers using real time alarming of faults, analysis, configuration, notification, trending of faults and escalation.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: and to see more of our job postings, please visit:

pay is based on experience

Volt is an Equal Opportunity Employer.