Help Desk- Training Coordinator in Spokane, WA at Volt

Date Posted: 9/21/2019

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    N/A
  • Date Posted:
    9/21/2019
  • Job ID:
    193100
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

Volt | Technical Trainer | Spokane, WA

SUMMARY

We are seeking an individual to fill a position as a Technical Team Trainer with a local company here in Spokane WA.

Responsibilities:

  • Map out annual training plans for management, customer support and more
  • Design and develop training programs
  • Market available training to employees and provide necessary information about sessions
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
  • Use known education principles and stay up-to-date on new training methods and techniques
  • Design, prepare and order educational aids and materials
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
  • Gather feedback from trainers and trainees after each educational session
  • Partner with internal stakeholders and liaise with experts regarding instructional design
  • Maintain updated curriculum database and training records
  • Host train-the-trainer sessions for internal subject matter experts
  • Manage and maintain in-house training facilities and equipment
  • Research and recommend new training methods

Requirements & Qualifications:

  • Bachelors or Associates degree and/or equivalent technical training in computer hardware and software applications
  • 5+ years of customer service, call center and/or technical support and documentation experience required
  • Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
  • Experience using Point of Sale (POS) systems in either a retail or hospitality environment a plus
  • Adequate knowledge of learning management systems and web delivery tools
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Familiarity with traditional and modern job training methods and techniques
  • Experience with e-learning platforms
  • MS Office proficiency
  • Advanced organizational skills with the ability to handle multiple assignments
  • Strong communication skills
  • Willingness and availability to work in a 24/7/365 work environment
  • Flexible work scheduling to accommodate training 3rd shift personnel when needed
  • Demonstrates professionalism, integrity, dependability and is results oriented

Please note the following:

  • This is a W2 only position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer.