Inbound Customer Service Professional in KNG OF PRUSSA, PA at Volt

Date Posted: 1/5/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Are you the talk of the town? Do you possess great Customer Service Skills? Why wait any longer? I have the Perfect Position for you!

We are currently looking to fill a position for a Inbound Customer Service Professional. This positions is responsible for supporting client retention and PT referrals while creating a efficient and easy experience for customers etc.

Temp to HIRE Opportunity!

King of Prussia, Area

Shift 9:30am - 6pm


Essential Responsibilities & Duties: 

  • Receive inbound phone and electronic referrals from insurance companies, NCMs, provider centers, doctors, patients etc.
  • Open new cases accurately according to policy and procedures. Make outbound telephonic / electronic contacts with adjusters and Physical Therapy Centers to verify new case information / missing information and request other related paperwork.  
  • Communicate with adjusters and nurse case managers regarding updates on patient status in a timely manner.  
  • Maintain TAA goal (Total Agent Availability) monthly.
  • Review case information / consult with Case Management to determine if new cases need to be opened or patient can be followed in existing case.
  • Validate new case data by reviewing, correcting, deleting, or re-entering data; combining data when account information is incomplete; purging files to eliminate duplication of data.
  • Request verification from insurance companies and other related paperwork from providers telephonically / electronically.
  • Make outbound calls to Providers and Patients in order to schedule patient’s Physical Therapy, FCE, Chiropractic, etc.
  • Work all Surgical Referrals from referral receipt until scheduling
  • Understand interdepartmental procedures, policies and comply with them.
  • Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed.
  • Consistently meet Customer Support Service & Quality standards (call monitoring and EOC monitoring).
  • Complete special projects or tasks as assigned by the supervisor.
  • Apply knowledge of and adhere to the URAC Utilization Management Standards.
  • Other duties as assigned. 

Minimum Formal Education:   Bachelor’s degree strongly preferred 
Minimum Work Experience:  

Minimum of 3 years of call center experience with both in-bound and out-bound calls (medium to high volume);

Prior experience in health-related field and some knowledge of medical terminology / coding i.e. CPT / HCPCS and ICD9 experience a plus, but not required 
Special Skills/Certifications:  

  • Excellent verbal and written customer service skills demonstrating a can-do attitude.
  • Highly developed problem-solving skills.
  • Strong data entry skills
  • Detail oriented and solid organizational skills
  • Solid MS Word, Excel and Outlook experience
  • Must have ability to multi-task and work independently
  • Bilingual in English and Spanish is a plus, but not required  

Working conditions 

  • Office environment 

Physical Requirements:

  • Sedentary work. Exerting up to 10 pounds of force occasionally.
  • While mostly sedentary, the job includes walking, standing, sitting, possible twisting, kneeling ? Visual acuity (color, depth perception and field of vision)
  • Substantial movements (motions) of the wrists, hands, and / or fingers
  • This position requires consistent communication not only verbally but electronically. Candidate must be able to use verbal and written communication skills. 

Please Apply Today!! or 215-606-6981

"Volt is an Equal Opportunity Employer"