Internal Help Desk Support in Indianapolis, IN at Volt

Date Posted: 11/18/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    11/18/2020
  • Job ID:
    246639
  • Pay Rate
    $24.81/Hour
  • Contact Name
    Volt Branch

Job Description

Volt Technical Resources is seeking Help Desk Support talent for our client in Indianapolis, IN.  We know you have choices, however Volt has been named as Forbes Best Staffing Agency of 2020, so let us take care of you!  Apply today!

Help Desk Support:

  • Experience providing a mixture of phone and in-person support
  • Experience with Windows 7 & 10
  • Experience solving printer issues, password resets and general PC performance issues
  • Must have worked with HP devices
  • Active Directory knowledge
  • Excellent customer service skills
  • Outstanding professionalism; customers are internal employees in a professional, fast paced field
  • Detailed oriented
  • Experience documenting issues within a ticketing system
  • Able to follow procedures, ask good questions and document answers/retain information
  • Ability to translate technical information into non-technical speak for non-technical users

Qualifications:

  • 2-3 years helpdesk or call center experience in a fast paced environment AND an Associates degree in Technology or 4+ years of experience in a call center or helpdesk environment AND a HS diploma
  • IT certifications such as the A+ or Net+ are a plus
  • Any experience or exposure to virtualization a plus
  • Self starter who can work as part of a team but also work independently the majority of the day

Volt is an Equal Opportunity Employer