IT Remote Support Specialist 1 (11375) in Wayne, PA at Volt

Date Posted: 4/14/2021

Job Snapshot

  • Employee Type:
  • Location:
    Wayne, PA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone
    619- 471-1487

Job Description

Job Description:

We are looking for a temporary employee that can commit to a 6 month assignment responsible for staging, imaging, and deploying new desktop/laptop machines.

  • Support Windows 10 OS.
  • Troubleshooting and repairing hardware and network connectivity issues.
  • Manage upgrade tickets, including tracking resolution progress and updating customers on ticket status.


  • High School Diploma or equivalent.
  • A+ Certification.
  • Experience with Microsoft SCCM imaging.
  • Technical expertise & skills to upgrade laptops to a Windows 10 Operating System.
  • Solid experience and understanding of IT services and products.
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.
  • Experience supporting HP and Dell hardware.
  • Working experience with replacing and/or upgrading an end user from one system to another.
  • Ability to utilize remote tools such as remote assistance and ConnectWise Control.
  • Great customer facing skills, providing consistent and dependable communication and follow through. 
  • Ability to interact with a wide variety of users, treating each one with respect and patience.
  • Must be able to carry over 15 pounds.
  • Position will be onsite in our Wayne, PA office, you will be required to follow the COVID-19 safety regulations of the site.

Volt is an Equal Opportunity Employer